Shipping & returns

UK Orders:
- Standard Shipping: Free for orders over £50, £3.99 for orders under £50.
- Express Shipping: £5.99 for all orders.
- Estimated Delivery: Standard shipping takes 2-5 business days, while express shipping takes 1-2 business days.
- Local Pickup: You can collect your order in person at our Newhaven, South East England location. Please contact us to schedule a pickup time.
- Use Your Own Courier: If you prefer to use your own courier, please provide us with the necessary shipping information.

International Orders:
- Shipping Rates: Shipping rates for international orders are calculated based on parcel dimensions and delivery location. Please contact us for a shipping quote.
- Shipping Carriers: We use Parcelforce for standard international shipping and DHL Express for express international shipping.
- Estimated Delivery: Standard shipping takes 7-14 business days, while express shipping takes 3-5 business days.
- Duties and Taxes: International orders are shipped Duties Unpaid (DDU). Customers are responsible for any import duties, customs taxes, or other fees imposed by their local customs authority upon delivery.
- Tracking: You will receive a tracking number via email once your order has shipped. This will allow you to track the progress of your delivery.

Returns:
- Return Window: Items must be returned within 15 days of the order date.
- Return Conditions: Items must be returned in their original condition, unused, and with all tags attached.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
- Refunds: Refunds will be processed within 5 business days of receiving the returned item and will be issued to the original payment method.

Exchanges:
- Exchange Policy: If you would like to exchange an item for a different size or color, please contact us within 30 days of the order date.
- Exchange Shipping: Exchange shipping costs are the responsibility of the customer.

Please note:
- Custom Orders: Orders for more than 1kg of ink, 10+ sheets, or custom colors are considered custom orders and may have additional processing times.
- Sale Items: Sale items are final and cannot be returned or exchanged.
- Customs Delays: International shipments may experience delays due to customs inspections.
- Business Hours: Our business hours are Monday-Friday, 9 AM to 5 PM GMT, excluding public holidays and festive periods.

If you have any questions about our shipping and returns policy, please contact us.